Remote Desktop - Mac

Setting up Remote Desktop MacOS

Step 1 -  Download “Microsoft Remote Desktop 10” from the App Store, either by searching or using the following link: Mac App Store - Microsoft Remote Desktop 10

This will require an Apple ID, you’ll need to provide your own. Older versions included with previous versions of Office, as well as the older Microsoft Remote Desktop 8 from the App Store may not work properly to connect and are unsupported.

Step 2 - Open “Microsoft Remote Desktop” and you should see the window below. Click the "Add desktop / Add PC" button in the middle of the window.

Step 3 - In the PC Name field, enter "remoteaccess.michener.ca".

Step 4 - Click the User Account dropdown, and choose "Add User Account..."

Step 5 - Enter the following information:

Username: Michener\<Your Michener Username>
Password: <Your Michener Password>
Friendly Name: Michener

Then click "Add" to save your user account.

Step 6 - On the general tab, click the Gateway dropdown and choose "Add Gateway..."

Step 7- In the Add a Gateway window, enter the following information:

Server Name: remoteaccess.michener.ca
User Account: <Choose the user account you saved in step 5>

Click "Add" once information has been filled.

Step 8 - Verify all settings are correct, Click "Add" to complete. 

Step 9 - Double-click on the "remoteaccess.michener.ca" saved desktop to start your Remote Desktop connection.

Step 10 - You will be contacted by the Multi-Factor authentication service on whatever device you chose to set MFA up on. (Authenticator App notification or Phone call). Confirm on your device, and the connection will establish.

Note: You may be asked to enter your credentials.

Once you've successfully logged on, you should see an environment similar to your Windows desktop at Michener. However, the interface is more similar to Windows 10, and the Office suite is Office365. You may notice some interface differences compared to your Michener desktop.

Accessing file shares and email is done exactly the same way as your local on-site desktop, although you will need to set up your email initially, using the following instructions. 

Troubleshooting:

If you are having trouble connecting, please refer to the Remote Desktop - Common Issues guide.

E-mail Access

Step 1 - Open the Outlook client on your desktop. When you first launch Outlook, the following account window will pop up. Enter your Michener e-mail address and click "Connect".

Step 2 - On the following screen, you can add another account or continue into Outlook.

Uncheck "Set up Outlook Mobile on my phone, too",

Click "Done", to continue into Outlook.

For more information about Outlook, visit our Outlook for Microsoft 365 Basics guide:

https://michener.zendesk.com/hc/en-us/articles/360044953712