Updating your Outlook Profile

This is a common issue that can occur with your Outlook profile that causes Outlook to be unable to start. See the following steps for a simple fix:

Step 1 - Click the Start Menu in the bottom left corner of your screen. Scroll down to "S", click "System Tools", and click "Control Panel".

Step 2 - In the Control Panel window, click "View by:" in the top right corner and choose "Small icons". Then click the "Mail" control panel icon.

Step 3 - In the Mail control panel, click "Show Profiles...".

Step 4 - In the next window, click "Outlook", then click "Remove" to remove your old profile.

Step 5 - In the warning that pops up, click "Yes" to dismiss it.

Step 6 - Click "Add..." to create a new profile.

Step 7 - Under "Profile Name:" type "Outlook", and click "OK".

Step 8 - In the "Add Account" window that pops up, make no changes and click "Next >".

Step 9 - Your Outlook profile should automatically recreate. You may be prompted to enter your password, please do so. Once it is done, you'll see three green checkmarks. Click "Finish" to close the window.

Step 10 - In the Mail window, click "Apply" to complete creating your profile, and click "OK" to dismiss the window.

You can now launch Outlook and it should start correctly. If you have any issues with these instructions or the problem persists after following them, please contact helpdesk@michener.ca to open a ticket.